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FAQs

 

Frequently Asked Questions

Below is a list of Frequently Asked Questions or FAQ's. To use this page, simply click on any of the questions listed below to see the answer. If you cannot find the answer you're looking for, e-mail your question to ja_surplus@yahoo.com

 

J & A Discount Military Surplus, LLC owns and operates this web site. J&A DMS handles all customer service issues for our current and potential customers.

 

1. When I place an order, how long will it take J&A to ship it?

2. How long will it take for me to receive my order?

3. How do I know if my order went through?

4. Can I pay by check?

5. What credit cards does J&A accept?

6. Does J&A accept Cash on Delivery (C.O.D.) orders?

7. If an item is missing from, or damaged in my order, what should I do?

8. If I received a defective item, what should I do?

9. If I am not satisfied with my order/merchandise, what should I do?

10. I only received part of my order, where is the rest of it?

11. Did J&A receive my return?

12. Why can't J&A ship certain items to California and Massachusetts or certain other states?

13. Can I cancel my order? Can I change my order? Can I add to my order?

14. If I have backordered merchandise, will it hold up my entire order?

15. When did J&A ship my order?

16. Why hasn't my order shipped?

17. Has J&A credited my account for the merchandise that I returned?

18. Why do J&A’s shipping & handling charges seem high?

19. Can I upgrade my shipping?

20. I have an item I need to return?

21. Does J&A have a tracking number for my order?

22. How did my order ship?

23. Does J&A ship outside of the United States?

24. None of these questions help, what should I do?

 

Answers

 

1. When I place an order, how long will it take J&A DMS to ship it?
J&A DMS ships your order as soon as possible. Most orders are shipped within 48 hours. During the Holiday Season, shipping times may be briefly delayed.

 

2. How long will it take for me to receive my order?
It usually takes seven (7) to ten (10) business days for an order to reach its destination. If you need to receive your order sooner, you may upgrade your shipping method at an additional cost.

 

3. How do I know if my order went through?
When you place your order with J&A DMS,LLC, you will receive an order confirmation which includes your order number. If you provide an e-mail address, you will also receive a confirmation e-mail.

 

4. Can I pay by check?
At this time, J&A DMS does not accept personal checks of any kind!

 

5. What credit cards does J&A DMS accept?
J&A DMS accepts Visa™, MasterCard™, and Discover™. J&A DMS does accept check cards that are backed by Visa™, MasterCard™, and Discover™. These all are currently processed through Checkout Button.

 

6. Does J&A DMS accept Cash on Delivery (C.O.D.) orders? No.

 

7. If an item is missing from, or damaged in my order, what should I do?
If an item is missing from your order, check your invoice to see if the item was backordered, or if the item is no longer available. If your item is listed on the invoice, but not included with the order, or your item is damaged, please contact our Customer Service Department at  ja_surplus@yahoo.com for more information about Customer Service. The Customer Service Agent will ask you for the following information from your invoice: Customer Number, Order Number.

 

8. If I received a defective item, what should I do?
If you received a defective item, please use our Customer service line and send us an e-mail describing the issue also and send pictures if possible to help expedite the process.

 

9. If I am not satisfied with my order/merchandise, what should I do?
If you are not satisfied with your order/merchandise you may return the items, however J&A does not refund or cover any shipping charges and may charge a restocking fee of up to 25%. All sales are final unless a previous ROA # (Return Order Authorization) has been granted by a J&A DMS, LLC administrator.

 

10. I only received part of my order, where is the rest of it?
Please refer to the front of your invoice. If you see a message that reads, "b/o items to follow," in the middle of your invoice, then one or more of your items was out of stock, and will ship to you as soon as possible. If you see a message that reads, "item no longer available," then at the time of processing, the item was no longer available. You were either not charged for the item, or you were refunded for it. If there is no message indicating the above, and your item is listed on the invoice, please refer to question 7 above.

 

11. Did J&A DMS receive my return?
Please allow ten (10) to fourteen (14) business days for your return to be processed. This allows sufficient time for your return to be shipped back to us and processed by our Returns and Customer Service Department. To check the status of your return, please e-mail your full name, address, customer number, and your order number to ja_surplus@yahoo.com . Please type Return Inquiry on the subject line of your e-mail.

 

12. Why can't J&A ship certain items to California, Massachusetts and other areas?
Some states have placed restrictions on knife sales. Please refer to http://pweb.netcom.com/~brlevine/links.htm to find out more on the laws in your state.

 

13. Can I cancel my order? Can I change my order? Can I add to my order?
Your credit card is charged as soon as you place your order. Once you receive an order confirmation, NO CHANGES MAY BE MADE TO THE ORDER. If you are dissatisfied with the merchandise you receive, please see our return policy.

 

14. If I have backordered merchandise, will it hold up my entire order?
Merchandise that is in stock will ship now. Backordered merchandise will ship as it becomes available and if not available will be removed from our site so as not cause further confusion until said merchandise is available again for purchase.

 

15. When did J&A DMS ship my order?
Please e-mail your name and address to ja_surplus@yahoo.com, and we will get back to you as soon as possible. Please type Order Status in the subject line of your e-mail.

 

16. Why hasn't my order shipped?
Please send an e-mail with your name, address, customer number, and order number to ja_surplus@yahoo.com, and we will check on your order. Please type Order Status in the subject line of your e-mail.

 

17. Has J&A DMS credited my account for the merchandise that I returned?
It takes about two (2) weeks to process your return and credit your account. Once credit is applied, it may take some time for the credit to appear on your next statement, depending on your statement's closing date.

 

18. Why do J&A's shipping & handling charges seem high?

Shipping is based on an item or  total of items combined weight and ship to location thus affecting the total Shipping charges

 

19. Can I upgrade my shipping?
Priority mail is available. Additional charges will be automatically added when you place your order.

 

20. I have an item I need to return?
1. Your J&A order should include an invoice and a RA (Return Authorization), which is only available by contacting us at ja_surplus@yahoo.com 
3.. Write your return address in the space provided, and send this to us with your return only after receiving an RA.
4. If possible, pack the merchandise you wish to return in the box in which it was shipped.
5. Place you’re the copy of the original invoice inside the box, and secure the Return Address Label to the outside of the box.
6. Ship your merchandise back to J&A DMS.

If you are unable to find your Invoice Form, you may download and print an Invoice Form by e-mailing us at ja_surplus@yahoo.com

 

21. Does J&A DMS have a tracking number for my order?
Please send your questions to our Customer Service Team via e-mail to ja_surplus@yahoo.com

 

22. How did my order ship?
Please send your questions to our Customer Service Team via e-mail to ja_surplus@yahoo.com

 

23. Does J&A DMS ship outside of the United States?
J&A DMS does ship outside the United States. However, shipping & handling rates for international orders vary from country to country. Please contact us at ja_surplus@yahoo.com.

 

34. None of these questions help, what should I do?
Please send your question via e-mail to ja_surplus@yahoo.com for fastest result / resolution.

 

 

ja_surplus@yahoo.com | Write to us at:  J&A DMS Customer Service | P.O. BOX 411 | Odessa, FL33556

 

 

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